Frequently Asked Questions

Find answers to your questions below or ask us a question.

  • We accept the following insurance plans: Sentara Health Plans, Anthem Blue Cross Blue Shield, Tricare, Cigna, Aetna, United Behavioral Health, Medicare, and Medicaid, United HealthCare/Optum.

  • The cost depends on your insurance coverage. Co-pays will vary by plan.

    For self-pay clients:

    • Therapy intake: $150

    • Therapy follow-up sessions: $130

    • Medication management intake: $225

    • Medication follow-ups: $150

  • We provide a range of mental health services, including:

    • Specialized mental health treatments for: Depression, Anxiety, PTSD and Trauma, ADHD, Bipolar Disorder, Substance Abuse, Life Stressors, and more

    • Individual, couples, family, and child counseling

    • Medication management

    • ADHD testing and evaluations

    • Psychological testing for various conditions

    • Spravato® (esketamine) treatment for treatment-resistant depression

    For more details, visit our Services Page.

  • We offer both telehealth and in-person sessions. Studies show telehealth is as effective as face-to-face therapy, and it offers the convenience of receiving care from your own home.

  • We specialize in treating:

    • Depression

    • Anxiety

    • PTSD and trauma

    • ADHD

    • Bipolar disorder

    • Substance abuse

    • Life stressors

    Our focus is on personalized, evidence-based care in a welcoming, supportive environment.

  • Yes, we work with children ages 5 and up.

  • All telehealth sessions are conducted through www.doxy.me, a secure and HIPAA-compliant platform. Your provider’s unique link will be available in your patient portal.

  • To schedule your first appointment, call our office to register as a new patient. Once registered, you’ll receive any required forms to complete before your first session.

  • Please call our office to make changes to your appointment. We do not accept appointment changes via email. 

  • Spravato® is an FDA-approved nasal spray designed for adults with treatment-resistant depression or major depressive disorder with suicidal thoughts. It offers a fast-acting alternative to traditional antidepressants, and our office was the first in Hampton Roads to start offering it as a treatment option. Learn more on our About Spravato® Page.

  • No, we see patients by appointment only.

  • Yes, all of our practitioners are licensed. If finances are a concern, we also have residents in counseling who have graduated, are working toward licensure, and are supervised by Dr. Annie Phillips.

  • Confidentiality is a cornerstone of therapy, ensuring a safe and trusting environment. However, there are legal and ethical exceptions, including:

    • Threats of harm to yourself or others

    • Suspected child or elder abuse

    • Court-ordered disclosures

    Your therapist will discuss these exceptions with you during your first session.

  • We are always expanding our team to meet the growing demand for high-quality mental health care. Please visit our careers page to learn more. 

Are you feeling stuck, overwhelmed, or disconnected?

Life’s challenges can feel far too heavy at times, but you don’t have to navigate them alone. Whether you’re dealing with constant worry, lingering sadness, relationship challenges, or struggles with focus, taking the first step toward healing can change everything.

Let us help you take that step today.